Résumé

www.linkedin.com/in/carissahogan

Motivated Human Resource professional with strong communication and interpersonal skills. Self-directed team player with proven ability to develop and sustain relationships with staff and management at all levels.

Experience

Human Resources Generalist                          09/2022 – 03/2025
Optimal  | Remote

A digital advertising firm specializing in data-driven programmatic ad campaigns for candidates, advocacy groups, and causes.

  • Optimized Benefits Administration – Identified invoice discrepancies in HRIS EDI feeds and collaborated with vendors to streamline enrollment accuracy, reducing errors and enhancing employee data integration.
  • Led HR Compliance Audits – Conducted I-9 and employee file audits, resolving missing documentation issues and ensuring full compliance with federal & state regulations.
  • Improved Performance Review Processes – Implemented Lattice for goal setting and performance tracking, increasing goal completion rates across multiple teams.
  • Enhanced Leave Administration – Provided guidance on FMLA, parental leave, and disability policies, ensuring seamless support and compliance.
  • Boosted DEI & Employee Engagement – Created monthly DEI initiatives and employee engagement campaigns via Slack and intranet that strengthened workplace culture.

Human Resources Generalist                       05/2021 – 6/2022
Diversified Management Group (DMG)  | Hybrid | Colorado/Texas

A multi-state management services firm providing HR, administrative, and operational support for businesses in convenience retail stores.

  • HR Process Standardization – Designed new hire onboarding frameworks for 450+ employees across Colorado & Texas to reduce training inconsistencies. 
  • Developed Training & Policy Implementation – Collaborated with department leaders to build video-based training on policy updates that improved company-wide adoption of new procedures. 
  • Improved Hiring & Retention – Trained hiring managers on new candidate engagement techniques, reducing early-stage turnover among newly acquired employees. 
  • Strengthened Employee Relations – Provided guidance on employee relations and compliance issues, leading to fewer disputes and improved workplace morale.

Human Resources Generalist                          11/2018 – 05/2021
Veritas Steel | Hybrid | Eau Claire/Wausua, WI

  • Sourced clients from Indeed, Facebook, DWD, Job Fairs, etc. to meet weekly recruitment goals.
  • Successfully onboarded over 200 employees into the company.
  • Managed onboarding of new hires, including all documentation and scheduling.
  • Coordinated company social events to increase staff motivation and build company culture.
  • Facilitated weekly meetings to discuss the current workforce and upcoming recruitment goals.
  • Helped management interpret and apply the collective bargaining agreement
  • Administered benefits, including enrollments, changes, and COBRA notices.
  • Handled management and employee inquiries on HR policies, COVID/FMLA leave, payroll issues and other general questions.

Human Resource Coordinator
Wisconsin Metal Fab, LLC., Chippewa Falls, WI
June 2018 – August 2018

  • Administers benefits, including enrollments, changes and terminations.
  • Review payroll/PTO weekly, upload information to a spreadsheet
  • Maintain Training, OSHA, and Accident Records
  • Performs customer service functions by answering employee requests and questions.
  • Assists with recruitment and interview process. Tracks status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process.
  • Manage Recruiting and staffing process; including coordinate job posts, review resumes, and perform reference checks
  • Review and Update Job Descriptions
  • Update Employee Handbook and policies/procedures
  • Prepares new-employee files, File documents into appropriate employee files.
  • Assists or prepares correspondence as requested.

Human Resource Assistant
Phillips-Medisize (Manpower Contract), Menomonie, WI
February 2017 – June 2018

  • Managed all inquiries pertaining to open positions from internal candidates and external candidates.
  • Directed initial screening of candidates and gathered a pool of qualified candidates.
  • Coordinated interviews to assist organization in securing qualified candidates.
  • Attend weekly operational meeting update department of upcoming events and/or recruitment progress

Contingent Recruiter (Remote)
Nordson EDI (Manpower Contract), Chippewa Falls, WI
March 2017 – September 2017

  • Attend local job fairs to recruit candidates for available positions.
  • Managed all inquiries pertaining to open positions from internal candidates and external candidates. Directed initial screening of candidates and gathered pool of qualified candidates.
  • Coordinated interviews to assist organization in securing qualified candidates. Conducted background and reference checks.
  • Posting available positions internally & externally
  • Managed onboarding of new hires, including all documentation and scheduling.
  • Upon request provided an analysis of HR Department concerning process improvement in workflow, candidate recruitment, and selection.
  • Assisted new employees in scheduling pre-employment drug screening.
  • Organized and maintained all employee files and other related records in the HR department
  • Attend weekly operational meeting update department of upcoming events and/or recruitment progress

Human Resource Assistant
Nestle Nutrition (Adecco Contract Employee)
September 2016 – February 2017

  • Attend local job fairs to recruit candidates for available positions.
  • Managed all inquiries pertaining to open positions from internal candidates and external candidates. Directed initial screening of candidates and gathered pool of qualified candidates.
  • Coordinated group interviews to assist the organization in securing qualified candidates. Conducted background and reference checks.
  • Posting available positions internally by union contract guidelines
  • Awarding available positions to qualified union members.
  • Managed onboarding of new hires, including all documentation and scheduling.
  • Upon request provided an analysis of HR Department concerning process improvement in workflow, candidate recruitment, and selection and training schedules.
  • Facilitated Jump Start Orientation (first day of employment) and New Employee Orientation (completed after 90 days of employment)
  • Assisted new employees in scheduling pre-employment drug screening.
  • Organized and maintained all employee files and other related records in the HR department
  • Attend weekly operational meeting update department of upcoming events and/or recruitment progress
  • Maintaining employee corrective action documentation.

Human Resource Intern
Realityworks, Inc., Eau Claire, WI
January 2015 – September 2016

  • Create job postings and managed online recruitment of candidates on company website and numerous external recruiting sites.
  • Managed all inquiries pertaining to open positions from internal candidates and external candidates. Directed initial screening of candidates and gathered pool of qualified candidates.
  • Coordinated group interviews to assist organization in securing qualified candidates. Conducted background and reference checks.
  • Managed onboarding of new hires, including all documentation and scheduling.
  • Upon request provided an analysis of HR Department concerning process improvement in workflow, candidate recruitment, and the selection and training schedules
  • Draft employment contracts and prepare onboarding and orientation documentation for new hires.
  • Organized and maintained all employee files and other related records in the HR department
  • Review and update company policies, orientation materials, organizational chart, and employee handbook
  • Enhanced company culture through participation in the culture committee
  • Completed monthly safety review and assessment of emergency equipment: Fire extinguishers, emergency lights, personal protective equipment, eyewash stations, First Aid and Bloodborne Pathogen kits, Carbon Monoxide Detectors, and electrical appliances

Education

UW-Stout – Menomonie, WI
Bachelor of Science in Management
Concentration: Human Resources May 2017

Chippewa Valley Technical College – Eau Claire, WI
Associate of Applied Science
Major: Human Resource Management May 2015
Certificate: Customer Service Representative December 2013

 

Professional Memberships:

Girl Scouts of the Northwestern Great Lakes, Inc.

  • Service Area Product Manager (2008 – Present)
  • Council Delegate (2018 – Present)
  • Troop Leader (2008-2012 & 2017 – 2020)

Society of Human Resource Management (SHRM),  General Member Since 2012

Chippewa Valley Society of Human Resource Management (CVSHRM),  General Member Since 2012

  • Social Media Coordinator (2018-2019)

CVTC Society of Human Resource Management (CVTC SHRM)

  • President (January 2013 – May 2014)